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Terms and Conditions

This Product Disclaimer applies to all products sold under the polymyd car care solutions brand through polymyd.com, marketplaces, authorized distributors, and retail partners.

1. Proper Usage

polymyd products are designed for automotive cleaning, detailing, protection, and maintenance purposes. Customers are advised to carefully read and follow the instructions provided on the product label or packaging before use.

Improper application, incorrect dilution, or usage on incompatible surfaces may lead to unsatisfactory results or potential surface damage.

2. Patch Test Recommendation

Before applying any product to a full surface, we strongly recommend performing a patch test on a small, inconspicuous area to ensure compatibility with the surface.

3. Surface Compatibility

Automotive paint types, coatings, and materials may vary between vehicles. polymyd cannot guarantee identical results on every surface or condition. Results may vary depending on:

Surface condition
Vehicle paint type
Application method
Environmental conditions
User skill level

4. User Responsibility

Customers are responsible for using products appropriately and in accordance with the instructions provided. polymyd car care solutions shall not be responsible for damage caused due to misuse, improper dilution, incorrect application techniques, or use on unsuitable surfaces.

5. Safety Precautions

Some products may contain active cleaning agents or chemicals. Users should follow basic safety precautions including:

Avoid contact with eyes and prolonged skin exposure
Use protective gloves where recommended
Keep products away from children and pets
Store products in a cool, dry place

6. Product Information

Product specifications, packaging, labeling, and formulations may change from time to time as part of product improvement and development. Images shown on the website are for illustrative purposes and actual packaging may vary.

Return and Refund Policy

Return & Refund Policy

Thank you for shopping with polymyd car care solutions. We strive to provide high-quality automotive care products and ensure a smooth shopping experience for our customers.

This Return & Refund Policy explains the circumstances under which returns, replacements, or refunds may be provided for orders placed on www.polymyd.com

1. Eligibility for Returns

Returns or replacement requests may be accepted in the following cases:

Wrong product delivered
Product damaged during transit
Manufacturing defect
Product leakage during shipping

Return requests must be initiated within 7 days of delivery.

To request a return, customers must contact our support team with order details and clear photos or videos showing the issue.

2. Conditions for Return Approval

To qualify for a return or replacement:

The product must be unused
The product must be in original packaging
The order invoice or proof of purchase must be available
Photos or videos may be required for verification

Returns may be declined if the product shows signs of usage, damage caused after delivery, or improper handling.

3. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Products that have been used or opened
Items damaged due to incorrect usage
Products purchased during special promotional sales where returns are not applicable
Items returned without original packaging

4. Replacement Process

If your return request is approved, we may offer a replacement product instead of a refund depending on product availability.

Replacement items will be shipped after the returned product has been received or after verification of the issue, depending on the situation.

5. Refund Process

If a refund is approved, it will be processed using the original payment method used during checkout.

Refund timelines typically range between 5–10 business days, depending on banking partners and payment gateway processing times.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another suitable method after customer verification.

6. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to:

Incorrect product delivered
Damaged product received
Manufacturing defect

In such cases, polymyd car care solutions will arrange return pickup or provide further instructions for returning the product.

7. Return Shipping

In approved cases, we may arrange reverse pickup through our logistics partners. If reverse pickup is not available for a specific location, customers may be requested to ship the product back to us.

Return shipping instructions will be provided by our support team once the return request is approved.

8. Order Cancellation

Orders may be cancelled before shipment by contacting our support team. Once an order has been shipped, cancellation may not be possible.

Please refer to our Cancellation Policy for more details.